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Haptik develops Virtual Assistant for Kotak Life: Kaya

Currently, Kotak lifestyle's customer care section manages a large quantity of consumer questions on an everyday foundation.  KAYA's integration to customerservice section greatly reduces individual dependence and predict waiting period, and significantly, guarantees inquiries tend not to return unattended.
KAYA, using an all-inclusive knowledge of the intricate procedures, is self-learning and can be equipped with higher level agent discussion answer, where by complex inquiries beyond its range will be transferred to Kotak existence's support groups.  A number of procedures ended up re-imagined and re designed to offer ease to the customers.




Shoppers can have the capability of AI-driven conversational aid to find immediate answers.

Kotak Mahindra Life Insurance corporation (Kotak lifestyle ) now introduced the launching of its own voice helper KAYA - AI-driven conversational aid to find immediate answers.  Kotak existence In Your Support (KAYA) hasbeen manufactured by Kotak daily life and also Haptik - certainly one of those planet's biggest conversational Artificial Intelligence (AI) system programmers.  KAYA gives you 24X7 aid and uncomplicated prompt methods to shoppers consequently boosting customer encounter by solving inquiries about superior payment, coverage renewals, policy announcements, coverage info and incentive / finance price.
Users may begin talks using KAYA on Kotak lifestyle's internet site.

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